Sports / Mobile
These terms set out the rules that govern your account on bb345 — what you can do, what we are responsible for, and how we both handle the relationship. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using an account on bb345, you confirm that you have read and accepted these terms in full. They apply every time you log in, place activity through the lobby, or move funds using a supported payment method such as bKash, Nagad, or Rocket. Where local law in Bangladesh restricts or qualifies any right described here, that local law takes precedence and your actual entitlement depends on the eligible region you access the service from. We update these terms when the policy changes; the version published on this page is the current one, and we will note the effective date at the top when a revision is made. Continued use of your account after a posted update means you have accepted the revised terms. If you disagree with any part of the current terms, the correct step is to stop using the account and contact our support team through the channels listed on this page. These terms do not create a relationship beyond the one described here, and they do not override applicable consumer protections that Bangladesh law grants you independently of this document.
Not every activity connected to bb345 is governed by a single set of rules. This section draws the line clearly so you know where these terms apply and where a separate policy, a third-party provider, or local law takes over.
These terms fully cover account creation, login, password recovery and session management. Any step you take inside the authenticated account area — including adjusting settings or viewing transaction history — falls within this policy.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are within scope. The amounts, limits and verification steps shown in your account wallet at the time of the transaction are the operative conditions.
Game titles, lobby descriptions, promotional notices and published support routes on bb345 are covered by these terms. We own or licence this content; you may read and use it but may not reproduce or redistribute it.
Game studios whose content appears in the lobby — such as Pragmatic Play or Spadegaming — operate under their own terms. bb345 is not liable for third-party policies, and these terms do not bind those providers.
These terms are not just obligations — they also describe what you can do and what we owe you. You have the right to review every transaction record held in your account, and those records are accessible directly from the transaction history section once you are logged in. If any detail on your account — name, contact address, linked wallet — is incorrect, you can request a correction by contacting our support team with the relevant documentation. Where a dispute arises about a transaction processed via bKash, Nagad or Rocket, you may raise it formally through the support route listed below; we will acknowledge it and respond through the same channel. You may also request a plain-language summary of how your account data is held and used. None of these rights require you to justify the request beyond providing account verification where our process asks for it. Exercising any of these rights does not suspend your account unless a separate compliance reason applies.
Your full transaction history is available in the account dashboard once logged in. Check it at any time to verify deposits, withdrawals and wallet transfers processed through bKash, Nagad or Rocket.
Contact support with the relevant documentation if any registered detail is wrong. We will process a verified correction request through the same channel you used to submit it.
If a transaction or account action is not what you expected, submit a formal query via live chat or email. We respond through the channel you used and keep a record of the exchange.
You can ask for a summary of your account status, payment records or policy interpretation at any time. Use the published contact routes and provide your account reference so we can locate the relevant information quickly.
If a clause is unclear, a transaction needs explanation, or you want to exercise a right described in these terms, use the contact routes below. We handle policy questions through the same channels as account support — there is no separate legal inbox.
Open the chat widget from any page while logged in. Describe the specific clause or transaction reference so the agent can pull the correct account record without additional back-and-forth.
Send your query to the support address published in the account help section. Include your registered account email and a short description of the terms question or disputed record.
The help centre in your account area contains published answers to common policy questions. Check there first — many transaction and eligibility questions are answered without needing to open a support ticket.
Our handling of your account data and the security measures around it are part of the overall terms framework. Here is what we keep, how we protect it, and how you can request changes.
We store the details you provided at registration, your transaction history and your session activity. This data is used to operate the account, process payments via bKash, Nagad or Rocket, and respond to support requests.
Your account is protected by the login credentials you set at registration. We do not store passwords in plain text. If you suspect unauthorised access, contact support immediately using the live chat route and we will freeze the account pending review.
We use cookies to maintain your session and remember your lobby preferences. Cookie settings can be adjusted in your browser at any time. Disabling session cookies will affect login persistence but does not block access to the help centre.
To request a correction, deletion or restriction of any data we hold, contact support with your account reference. We will confirm receipt and let you know the timeline based on what the request involves.
These are the questions we get most often about how these terms work, what they cover and what to do when something is unclear.
Access and eligibility depend on your local law and the region you are connecting from. These terms describe the rules that apply where bb345 is accessible to you. If local law restricts access, that restriction takes precedence over anything written here.
We post the revised version on this page with an updated effective date. Continuing to use your account after that date means you accept the new terms. If you disagree, stop using the account and contact support to close it formally.
Yes. Raise the dispute through live chat or email support, quoting your transaction reference. We will review the record on our side and respond through the same channel. The wallet provider — bKash or Nagad — may have a parallel dispute process for their side of the transfer.
Log in and check the transaction history section first — most records are already visible there. For a broader data summary, send a request via email support with your account reference. We will confirm what we hold and how it is stored.
These terms cover your account relationship with bb345. Game studios operate under their own provider terms and are not bound by this document. bb345 is not liable for a studio's separate policies, though we do hold the studios to the lobby standards we publish.
Contact us immediately through live chat so we can place a hold on the account while we investigate. Do not wait to send an email — the live chat route is faster for urgent security requests. Have your registered account email ready when you connect.